Shipping & Returns Policy

Shipping

Pricing

  • Delivery usually takes 1-3 working days. We will notify you if we are unable to deliver your order within the delivery period stated.
  • Shipping pricing will be calculated on check out.
  • Our delivery charges are subject to change at any time, without prior notice.

Proccess & Workflow

  • We always try and process orders as efficiently as possible.
  • For any special deliveries or larger quantity deliveries we will send an official quotation need be.
  • Once we have received your payment, your parcel will be packed and booked with our couriers. Once your parcel has been collected our system will send you an update via email stating that your order is now complete with a tracking number.  This means your order is on its way!!
  • We adhere to strict Covid-19 Rules and regulations and take the necessary care when packing your parcel to ensure your safety. Remember to wipe your parcel before opening & discard the boxes.

    Returns & Refunds

    Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

     To complete your return, we require a receipt or proof of purchase.

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days. Please note that it might take longer to reflect on your bank statement.

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded only exchanged.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with a feedback report with photos for our online assessment. We will assess & make arrangements for delivery / collection and for further instructions on how to proceed.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Return Costs

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    If you receive a refund, the cost of original & return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    You should always consider using a traceable shipping service or courier company or purchasing shipping insurance when sending expensive stock. We don’t guarantee that we will receive your returned item. If you do not have a trusted company that you use, we can use ours for the pick up & deduct the return fee from the refund.

     

    Black Friday

    Don’t miss out on our biggest sale of the year!

    Email orders@keepingemotionsalive.net with the items you are interested in to get awesome discounts!